VNE TERMS OF USE

Last updated: October 15, 2026

1. About these Terms

These Terms govern your use of VNE VPN Service (the “Service”). By using the Service, you agree to these Terms.

For support and inquiries about using the Service: support@vne.world.

If you do not agree to these Terms, do not use the Service. You must be at least 18 and legally able to enter into an agreement. The VNE Privacy Policy explains how we process your data.

2. The service and your license

VNE provides an encrypted connection between your device and a VPN server. Your subscription provides access for the paid period under your chosen plan. You are responsible for a compatible device and an internet connection.

We grant you a limited, non-exclusive, non-transferable license to use the applications under your plan. Intellectual property rights in the applications and other VNE components remain with their respective owners. Without permission, you may not resell or publicly distribute access, or copy or modify the applications beyond the scope of your license. Exceptions apply where expressly permitted by law or by the licenses of open-source components.

Applications obtained from the App Store are licensed under Apple's Standard EULA. These Terms govern the service and do not replace that agreement:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

3. Subscriptions, payments, and cancellation

Before you subscribe, we disclose the price, taxes, duration, features, and trial terms. These details form part of the agreement. Your chosen payment provider or app store processes payment. Automatic renewal and conversion from a trial to a paid subscription apply only with your express consent to terms disclosed in advance. Trials are limited to one per user unless the offer states otherwise.

Cancel renewal before the disclosed deadline for the next charge, using the subscription controls where you made your purchase. For direct purchases, you may also email support@vne.world. Subscriptions purchased through the App Store or Google Play must be canceled through that store. After cancellation, access continues until the end of the paid period unless there is another valid reason to terminate it.

Uninstalling the application does not cancel your subscription. When you delete your account, we stop future charges controlled by VNE. App-store subscriptions must be canceled separately through the store.

We may change subscription prices, including to reflect increased service operating costs, changes in taxes or legal requirements, or expanded functionality. New prices apply to new purchases and may apply to existing subscriptions no earlier than the next billing period. The price of any period already paid for remains unchanged. Agreed pricing for promotional and trial offers remains in effect for the period specified when you signed up.

Before increasing the renewal price, we notify you of the current and new prices, the date of the first charge at the new price, and how to cancel renewal. Notice periods and methods follow applicable law and the relevant app store's rules. Where separate consent is required, we do not apply the increase without it. You may cancel renewal and retain access until the end of the paid period.

4. Refunds

We do not offer an unconditional money-back guarantee unless an offer expressly includes one. This does not limit your statutory rights in cases involving defective or undelivered services, unauthorized charges, or other circumstances covered by law. Purchases through the App Store or Google Play are also subject to that store's rules. Send refund requests to support@vne.world or follow the store's refund procedure.

If applicable law gives you a 14-day right to withdraw from a distance contract, notify us within 14 days after entering into the agreement. Any extension required by law also applies. If we began providing the service at your express request, we may deduct only a legally permitted amount proportionate to the service already provided. Your first VPN connection does not, by itself, end a statutory right of withdrawal.

5. Acceptable use

Keep your sign-in details and access keys confidential. You must not use VNE for illegal activity, infringement of others' rights, attacks, malware distribution, or spam. Fraudulent payments, interfering with the operation of the service's security mechanisms, and abusing trials or referral benefits to obtain them repeatedly are also prohibited. Responsibility for a violation is determined by law, not by account use alone.

6. Territorial restrictions

VNE does not provide the service for use in the following countries: Cuba; North Korea; Syria; Myanmar (Burma); Mali; Afghanistan; Central African Republic; Democratic Republic of the Congo; Iraq; Lebanon; Libya; Nicaragua; Somalia; South Sudan; Yemen.

7. Service availability and termination

To the extent permitted by law, VNE is provided "as is" and "as available." We make no warranties beyond those expressly stated in the description of the purchased service or required by law. We do not guarantee any particular speed, uninterrupted service, access to every resource, an unchanged server network, or absolute anonymity. We do not guarantee specific support response or connection restoration times.

We may manage traffic, temporarily reduce connection speeds, restrict access to particular servers, or suspend access to the service where reasonably necessary to maintain its stability and security, prevent congestion, protect our rights and legitimate interests, as well as those of users, or comply with legal requirements. These measures may be taken in response to disproportionate demands on our infrastructure, degradation of service for other users, or reasonable indications of abuse or a breach of these Terms, including while we investigate.

Measures will be proportionate to the nature and severity of the circumstances. Temporary restrictions will be lifted once their underlying causes have been resolved. Where immediate action is necessary, we may act without prior notice unless the law requires otherwise.

We may update the applications and infrastructure and discontinue support for outdated versions. In cases of non-payment, a material breach of these Terms, a security threat, or a binding legal requirement, we may take proportionate action, including restricting or terminating access. We give notice and an opportunity to remedy a breach where required by law. You may appeal our decision through support. Termination does not release us from obligations relating to services already paid for or affect statutory refund rights.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses or lost profits. We are also not liable for the consequences of independent third-party actions unless those consequences were caused by our breach of this agreement.

If you use VNE for business purposes, our total liability for related claims is capped at the price of three months of the relevant subscription, calculated pro rata from the price of your paid period.

These limitations do not apply where the law prohibits excluding or limiting liability, including liability for fraud, willful misconduct, gross negligence, death, or personal injury. They do not affect mandatory consumer rights, data protection rights, or statutory refund rights.

9. Governing law and general provisions

This agreement is governed by the laws of the State of Wyoming and U.S. federal law. This choice does not deprive consumers of mandatory protections under applicable law or the right to bring proceedings in courts available to them under that law. Disputes in which you are not acting as a consumer are subject to the jurisdiction of the competent courts of Wyoming. You may pursue legal remedies whether or not you have contacted support.

Changes to these Terms apply only going forward. We give notice and obtain consent where required by law. If any provision is invalid, the remaining provisions continue to apply unless the law requires otherwise. These Terms are available in Russian and English.